Refund and Return Policy

Our 60-day money-back guarantee gives you time to try Yellow Bee. If you are not satisfied, contact us within 60 days to request a return under the guarantee. You do not need to wait 14 days before contacting us.

Cancellation Policy

If you need to cancel or modify an order, please reach out within 24 hours of placing it. Once processing begins, modifications may no longer be possible. Cancellation requests made within 24 hours will be refunded within 7 business days.

60-Day Money-Back Guarantee

If you are not satisfied within 60 days, contact us for help with a return under our money-back guarantee. Shipping fees are not refundable under this voluntary satisfaction guarantee. This does not limit any remedy you are entitled to under the Australian Consumer Law.

To initiate a return, fill out the form on our Contact Us page and include your Order Number or the Name and Email Address used for purchase. Our support team will guide you through the smooth return process.

Damaged Items

We take extra care in packaging to prevent damage. Items are considered damaged if they arrive defective or physically broken. Minor scuffs or dents on packaging that do not affect the product’s function are not classified as damage.

For further assistance regarding returns, refunds, or damaged items, please contact us via our Contact Us page.

Your consumer rights

Our voluntary guarantee is in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies those rights, including remedies for faulty, damaged or misdescribed goods.